Our Privacy Notice

Introduction:

We are committed to ensuring that our clients’ privacy is protected. This privacy notice will provide information on how we collect and use your information, and how you can interact with us about it.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. If you have any queries concerning your personal information or any questions on our use of the information, please contact info@mcqeenieboyle.co.uk.

Who are we?

When we refer to ‘we’, ‘our’ or ‘us’ we are referring to McQueenie Boyle Solicitors. McQueenie Boyle is a trading name of McQueenie Boyle Limited Registered in Northern Ireland No. NI611195, whose registered office is situate at 1 Grays Hill, Bangor, Co Down, BT20 3BB and which is regulated by the Law Society of Northern Ireland (www.lawsoc-ni.org). Under GDPR (EU General Data Protection Regulation) we are a data controller of the personal data we hold and process.

Data Protection Officer:

Our Data Protection Officer oversees how we collect, use, share and protect your information to ensure your rights are fulfilled. You can contact our Data Protection Officer by writing to the Data Protection Officer, McQueenie Boyle Solicitors, 1 Grays Hill, Bangor, Co Down, BT20 3BB.

How we collect information about you:

We collect personal data from you, for example, when you instruct us to provide a legal service. Personal data is information that can identify a specific individual such as name, physical and/or email address and telephone number.

We make a record of all telephone conversations for lawful business purposes including confirmation and clarity of your instructions and the training of our staff.

What information do we collect?

This is some of the information we collect and hold about you when applying for and using our legal services:

Personal Descriptors

Financial Information
Full name/Signature

Home/Business Address

Email address

Phone number

Age

Gender

Marital status

Date of birth

Proof of identity and proof of address including; driving license,

passport, utility bills, Bank statements etc.

National Insurance Number

Mother’s maiden name

Educational details or history

Call recordings

Location data

IP Address

Profession/ Job

CCTV images

Partner and dependents

 Personal bank account details

Statement of net worth

Income and expenditure

Credit card account

Investment account

Debit and credit card numbers

Revenue documents e.g. P45 and P60

Payment instructions

Matter positions and history

Credit records, worthiness, standing or capacity

Expected turnover

Origin/source of funds

Purpose of your matter

 

 

How do we use your personal information?

We use information about you to:

  • provide relevant legal services;
  • identify ways we can improve our legal services;
  • maintain and monitor our legal services;
  • protect both your & our interests & the interests of others;
  • meet our legal and regulatory obligations; and
  • decide and recommend how our legal services might be suitable for you.

To provide our legal services under the terms and conditions we have agreed with you, we need to collect and use personal information about you. If you do not provide this personal information, we may not be able to provide you with our legal services.

We analyse the information that we collect on you through your use of our legal services. This helps us understand how we interact with you and our position in the market place. Examples of how we use this information include helping protect you and others from financial crime, offering you legal services and personalising your experience.

Meeting legal and regulatory obligations:

In order for us to use your information lawfully, we rely on one or more of the following legal bases:

  • performance of contract
  • legal obligation
  • protecting the interests of you or others
  • public interest
  • our legitimate interests
  • and your consent.

When we use sensitive personal information about you we ask for your consent. Before you give your consent, we tell you what information we collect and what we use it for. You can remove your consent at any time by contacting us.

When do we share personal data?

Sometimes we share your information with third parties. For example, to:

 

  • provide services and information;
  • analyse information;
  • collect debts;
  • sell whole or part of our business;
  • prevent financial crime;
  • trace information;
  • protect both your & our interests;
  • our business partners such as our IT providers, search agents, barristers, and experts advising on aspects of your case; and
  • law enforcement officials, government authorities and other third parties to meet our legal obligations.

In order to process your instructions, we will supply your personal information to reference agencies and they will verify & give us information about you. We do this to check your identity, prevent criminal activity and speed up the services we provide to you.

The personal information we have collected from you will, when necessary, be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services. We expect these third parties to have the same levels of information protection that we have.

We also have to share information with third parties to meet any applicable law, regulation or lawful request. When we believe we have been given false or misleading information, or we suspect criminal activity, we must record this and tell law enforcement agencies, which may be either in or outside the UK.

How we protect your data:

We protect your information with security measures under the laws that apply and we meet UK standards. We keep our computers, files and buildings secure.

When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information.

How long we keep your information:

To meet our legal and regulatory obligations we hold your information while you are a client and for a period of time after that. We do not hold it for longer than necessary.

Your personal information rights:

You can exercise your rights by calling into our offices, using email, phoning or writing to us. Please make your instructions clear when exercising your rights.

We can help you with:

  • Accessing your personal information:

You can ask us for a copy of the personal information we hold. You can ask us about how we collect, share and use your personal information.

  • Updating and correcting your personal details.
  • Removing consent
  • Restricting and objecting:

You may have the right to restrict or object to us using your personal information.

  • Deleting your information (your right to be forgotten).

You may ask us to delete your personal information.

  • Moving your information (your right to Portability).

Where possible we can share a digital copy of your information directly with you or another organisation.

 

When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information.

We generally do not charge you when you contact us to ask about your information. If requests are deemed excessive or manifestly unfounded we may charge a reasonable fee to cover the additional administrative costs or choose to refuse the request.

Making a Complaint:

If you have a complaint about the use of your personal information, please let a member of staff in our office know, giving them the opportunity to put things right as quickly as possible.

If you wish to make a complaint you may do so in person, by telephone, in writing and by email. Please be assured that all complaints received will be fully investigated. You can register a complaint by our website, by phone, by email or in person at our offices. We ask that you supply as much information as possible to help our staff resolve your complaint quickly.

You can also contact the Information Commissioner’s Office at www.ico.org.uk.

Updates to this Notice:

We will make changes to this notice from time to time, particularly when we change how we use your information, and change our technology and services.

You can always find an up-to-date version of this notice on our website at: www.mcqueenieboyle.co.uk.

 

Updated: 3rd August 2018

1 Grays Hill, Bangor, BT20 3BB

email:  info@mcqueenieboyle.co.uk

Tel No:  +44(0)2891470030

Fax No: +44(0)2891459335